Returns & Exchanges

At Hackney Essentials, we want you to be completely satisfied with your home goods, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a change of heart or a damaged delivery, our team is here to ensure a smooth and fair resolution for every customer.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a unique Return Authorization code.

• 2.
  Prepare Your Package

  Carefully pack the items in their original boxes, ensuring all protective padding is included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.