Frequently Asked Questions
Everything you need to know about bringing Hackney Essentials into your home.
What is the standard shipping timeframe for home decor items?
We typically process orders within 1-2 business days. Standard delivery within the UK takes 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
How do you ensure fragile items arrive safely?
We take immense pride in our packaging. Every fragile item is hand-wrapped in eco-friendly protective cushioning and shipped in double-walled reinforced boxes to ensure it reaches your doorstep in perfect condition.
What is your return policy for Hackney Essentials products?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return. Please note that bespoke or personalized home goods are non-refundable.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated trade program for interior designers, architects, and property developers. Please email our trade desk with your business credentials to apply for a professional discount account.
Are your wooden home accessories sustainably sourced?
Sustainability is at the heart of Hackney Essentials. All our wooden products are crafted from FSC-certified timber or reclaimed materials sourced from ethical suppliers who prioritize reforestation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installment plans through Klarna for larger furniture purchases.